Terms and Conditions

1. Introduction

Welcome to Yeppoon Car Care. By booking or using our detailing services, you agree to the following Terms of Service. These terms are designed to protect both the customer and Yeppoon Car Care.

2. Services Provided

Yeppoon Car Care offers vehicle detailing and cleaning services including, but not limited to:

  • Exterior washes

  • Interior detailing

  • Paint decontamination

  • Ceramic protection

  • Vacuuming and shampooing

  • Trim and tyre dressing

  • Maintenance detailing

Services may vary depending on package selection and vehicle condition.

3. Bookings & Payments

  • A booking is confirmed once agreed upon by both parties.

  • Payment is due upon completion unless otherwise arranged.

  • We accept cash and electronic transfer unless stated otherwise.

  • Deposits may be required for premium or large bookings.

4. Cancellation Policy

  • Cancellations within 24 hours of the appointment may incur a cancellation fee.

  • No-shows may result in refusal of future bookings.

  • Yeppoon Car Care reserves the right to reschedule appointments due to weather, safety concerns, or unforeseen circumstances.

5. Vehicle Condition

Customers must disclose:

  • Existing paint damage

  • Loose trims or accessories

  • Electrical faults

  • Sensitive aftermarket modifications

Yeppoon Car Care is not responsible for pre-existing damage identified before or during service.

6. Personal Belongings

Please remove valuables and personal items before your appointment. While care is taken, Yeppoon Car Care is not liable for loss or damage to personal belongings left inside the vehicle.

7. Satisfaction Guarantee

We strive to provide high-quality detailing services. If you are unsatisfied, concerns must be raised within 24 hours of service completion so we can reasonably address the issue.

8. Liability

  • Yeppoon Car Care will take all reasonable care while working on your vehicle.

  • We are not responsible for damage caused by pre-existing conditions, worn paint, fragile trims, aftermarket installations, or neglected vehicle surfaces.

  • Some stains, odours, scratches, and imperfections may not be fully removable.

9. Weather & Mobile Services

For mobile detailing:

  • Adequate access to the vehicle must be provided.

  • Weather conditions may affect service availability or results.

  • Safe working conditions are required at all times.

10. Photos & Marketing

Yeppoon Car Care may take before-and-after photos of vehicles for quality assurance and promotional purposes. Number plates and personal information can be blurred upon request.

11. Right to Refuse Service

We reserve the right to refuse service for:

  • Unsafe working environments

  • Aggressive behaviour

  • Excessively contaminated vehicles

  • Biohazard materials without prior notice

Additional charges may apply for excessive dirt, pet hair, mould, sand, or biohazards.

12. Contact

Yeppoon Car Care
Yeppoon, Queensland, Australia

By booking with Yeppoon Car Care, you acknowledge and agree to these Terms of Service.